Terms of sale

Last updated: 29 October 2026. Courtesy translation; the Spanish version prevails.

1. Seller

Oscar Linares Cayero, tax ID 46822071M, Carrer Sant Roc, 5, 08191 Rubí (Barcelona), España. Email: info@guidair.net. These terms govern purchases made on guidair.net by consumers and by professionals (guides and agencies).

2. Products

• Pass packs (digital product): each pass gives 10 hours of use of the GuidAir guide app. Passes are added to your account once payment is confirmed and are the same ones you see in the app.
• Router + Powerbank pack (physical product): a portable router and a powerbank for your tours. It includes 6 free 10-hour passes, added to your account when payment is confirmed. This offer applies only to this pack and once per account.

Details of each product are on the Packs and Shop pages.

3. Prices and taxes

Prices are in euros and include VAT. The final price, and shipping where applicable, is shown before you pay. The price that applies is the one in force when you buy.

4. Account and purchase process

To buy you must sign in with your GuidAir account (the same one you use in the app). For the physical pack we ask for your shipping details. Before paying you will see a summary of your purchase. When you press “Continue to secure payment” you go to the payment page, and you will receive an email confirming your order. You can correct mistakes in your details before paying, or by writing to us if you have already paid.

5. Payment

Payment is by card through Stripe, on its secure page. GuidAir does not receive or store your card details. The order is confirmed when Stripe notifies us of a successful payment.

6. How passes work

• A pass clock starts at its first activation and runs in real time: it is never paused or reset.
• Within the 10 hours you can create as many tours as you need, but you cannot have two active tours at once.
• We warn you when 1 hour is left and the service stops at zero. To continue you activate another pass yourself: it is never activated automatically.

7. Shipping of the Router + Powerbank pack

We only ship to addresses in Spain. Shipping is included in the price. We will email you when the order ships, with the carrier and tracking number, which you can also see in your account. We will deliver within 30 days of payment confirmation at most, barring force majeure.

8. Right of withdrawal (14 days)

Router + Powerbank pack (physical product). You have 14 calendar days from receiving the order to withdraw without giving a reason. To do so, write to info@guidair.net with your order number; you can use the model withdrawal form. Return shipping costs are at your expense. We will refund the amount paid, including the original shipping, within 14 days of receiving your notice, and may wait until we receive the goods or you prove you have sent them. The product must be returned complete and without signs of misuse. If you withdraw, the 6 free passes are removed from your account; if you have already used any, their value is deducted from the refund.

Pass packs (digital content). By buying you ask for the service to start immediately and acknowledge that once a pass has been used you lose the right of withdrawal for it. Even so, if you have not activated any pass of the pack, we will refund the whole pack if you ask within 14 days of purchase.

9. Warranty

Products carry the legal guarantee of conformity in force in Spain (3 years for goods and digital content). If something does not work, write to us and we will repair, replace or refund as appropriate.

10. Customer service and complaints

For any question, problem or complaint: info@guidair.net or WhatsApp +34 625 638 814. As a consumer you may also contact the consumer authorities of your region or the courts of your place of residence.

11. Governing law

These terms are governed by Spanish law. If you are a consumer, the mandatory consumer-protection rules of your EU country of residence also apply.

12. Changes

We may change these terms. Each purchase is governed by the terms in force when it is made.